OUR POLICIES

MEET AND GREET

New Clients will be required to schedule a meet and greet before services commence. All pet owners will be required to fill out a form chronicling their pet’s basic needs, feeding and watering schedules, medical history, behavioral issues and any special requests.

HOLIDAYS

Additional charges will be applied for all holidays and long weekends. Major holidays fill up quickly so please book as far in advance as possible.

EMERGENCIES

All pet owners are required to provide name, address and phone number of their vet. In case of an emergency we will make every effort to contact you or your emergency contact. If we deem the emergency serious enough we will transport your pet to the nearest facility.

CANCELLATIONS

Since we are a small company that caters to individual care we make every effort to keep our calendar up to date and adhere to a set schedule based on confirmed bookings.

We understand life happens and plans change. We will try to be accommodating with reasonable notice given, but must impose fees for late cancellations on boarding and sitting.

Any cancellation made within 7 days prior to booking date will incur a 50% cancellation fee of the full amount of services.

Any cancellation made within 5 days prior to booking date will incur a 100% cancellation fee of the full amount of services.